Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item
to request a return.

To be eligible for a return, your item must be in the same condition that you received it,
unworn and in its original packaging. You'll also need the receipt or proof of purchase.

The customer is responsible for the return label.

To start a return, you can contact us at support@nuviya.co.

You can always contact us for any return question at support@nuviya.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue
and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once
the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the
refund was approved or not. If approved, you'll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your
bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please
contact us at support@nuviya.co.