FAQ

How can I contact Nuviya?

You can email us at support@nuviya.co where our customer service team will be
happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong, China.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any
changes/cancellations within 2 hours of ordering. All requests after this time will be denied.
Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for
your order to be processed during holidays and sale seasons. We process orders between
Monday and Friday. Orders will be processed within 1-3 business days from the order date
and shipped the next day after the processing day. Please note that we don't ship on
weekends.

How long will it take to receive my order?

Due to high demand, orders may take 6-12 business days to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full
refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable
to pay for duties and taxes once you receive your order. Import taxes, duties and related
customs fees may be charged once your order arrives to its final destination, which are
determined by your local customs office. Payment of these charges and taxes are your
responsibility and will not be covered by us. We are not responsible for delays caused by
the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@nuviya.co

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or
defective. Please include your order number, photographs of the item(s) and all related
references upon receiving your package. We will do our very best to resolve your case as
soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit
card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of
the returned item or cancellation request. Please contact the card-issuing bank with
questions about when the credit will be posted to your account. If you haven't received a
credit for your return yet, here's what to do: Contact the bank/credit card company. It may
take some time before the refund is posted to your account.